Help

Why does my document get stuck with a "Loading, Please wait" message?

Here are some things to try if a document does not load in a timely manner:

  1. Refresh the page. Sometimes one of the files we need fails to load due to network problems, and you just have to try again.
  2. If you have access to another browser, try to access the document from another browser. For example, if the document does not load in Chrome, and you also have Firefox, try loading the page in Firefox. Sometimes there are script- or ad-blocking extensions that prevent us from loading scripts that we need, and using another browser often works around this.
  3. Switch to a better DNS, e.g. Google's public DNS servers. This may help solve DNS resolution failures, which can lead to Overleaf being slow or unable to load completely.
  4. If you have access to another network, try to access the page from that network. Sometimes the security rules on university or company networks block scripts that we need. Fixing this usually requires that your network administrator add some exceptions to the network security policy, and we can tell them the details, if requested.

If none of those helps, please contact us.