• New Overleaf PayPal gateway: what you need to know

    Posted on October 21, 2019

    As we continue to work on making our systems more efficient, we have recently updated our PayPal payment gateway. This change may affect some customers who previously paid their subscription via PayPal as they may receive a ‘payment declined’ notification.

    If you have previously used PayPal to pay for your Overleaf subscription, you will receive an email from Overleaf with a link to your billing settings.

    Alternatively, you can navigate to your billing settings by logging into your Overleaf account and selecting selecting Account > Subscription >View Your Invoices.

    Once you are in your billing settings, take these 5 simple steps to update your billing information:

    1. Navigate to the Billing Information panel on the right, click Edit;
    2. Click on Update;
    3. You will be taken to your PayPal account;
    4. Click Continue to review and confirm your preferred payment method;
    5. Click Agree & Continue to finish the process.

    PayPal

    At the end of the process you should see this screen:

    PayPal Confirmation

    If for any reason you are not able to complete these steps before your subscription is up for renewal, don’t worry. You will simply receive a ‘payment declined’ email with instructions on how to update your details.

    Please feel free to get in touch with our Support Team if you have any questions or need assistance.

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