Senior Analyst (Business)
What We Do
Overleaf is a social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We have over nine million registered users from around the world. Our primary product is an online, real time collaborative editor for papers, theses, technical reports and other documents written in the LaTeX markup language.
How We Work
Overleaf is remote-first (and was before the pandemic too) — all founders and staff work remotely and this is part of our core values. We also have an office in Farringdon for those in the London area, and we aim to get the whole team together twice a year for valuable face-to-face time.
We encourage flexible working. Our core hours are 2pm–5pm UK time, during which our development and product teams have 10–15 minute daily standup calls.
We collect data and user feedback to inform our work. We have UX professionals on our team, and we run surveys and user interviews on a weekly basis. We use these, alongside quantitative data to inform our Product Discovery process. Our roadmap also includes initiatives driven by staff and quarterly hackathons to keep our learning fresh.
About This Role
As we grow, we’re collecting more and more data about how people use our service. We’re running split tests and monitoring how the changes we make impact user behaviour and our revenue. We are looking for a Senior Analyst with commercial/business experience to help us get the most out of our data, to inform decision making and guide our strategic thinking.
Day to day, you will:
- Investigate and report on the commercial impact of activities such as:
- Seasonal promotions and other marketing campaigns
- Split tests which impact purchases or user retention
- New feature releases
- Lead investigations to support the wider business:
- Finding opportunities for growth
- Influencing user flows in the product
- Translating business questions into precise SQL queries
- Clearly communicate and visualise findings from our commercial data:
- Trend analysis of business KPIs
- Forecasting and reviewing actual performance
- Sharing insights, knowledge and best practice with the wider business
Please tell us in your application about your experience with these key skills:
- SQL — we expect that you’ll spend a lot of your time working with SQL (in particular, BigQuery SQL) in this role.
- Communicating your findings — visualising and sharing analyses with teams across the business is an important part of the role.
- Working with financial data — we're not looking for an accountant, but most of our analyses have a financial component, so it will be helpful to have a grasp of financial concepts such as revenue recognition, present values and compounding.
Other experience that it would be helpful to highlight (but is not required) includes:
- Experience with at least one other programming language for statistical analysis, such as R or Python, because we also use these for some ad hoc analyses
- BigQuery for queries
- MixPanel or similar product analytics tools
- A/B testing
- Working in a B2B and/or B2C SaaS context
- Understanding of the scholarly market and/or some knowledge of LaTeX
Our Vision and Values
Overleaf's success is driven in large part by the strong ethos and shared philosophy of our team. It's why we can support a community of over ten million users, who love the platform, and it's how we've grown rapidly into a sustainable, market-leading business.
In late 2018, with input from our whole team, we decided to write out a short set of core values for what it means to be part of Overleaf, and how we wish our company to be seen by our users, customers and partners.
It’s impossible for this short list to represent every value that’s important to each of us at Overleaf; we all have many nuances and individualities that make us who we are. Even so, there are themes that run across the whole team and underpin everything that we do, right through the company.
At Overleaf, we aim to be…
- Friendly, open and approachable — if we can help, we do.
- Collaborative and innovative — with a love of science & learning.
- Trustworthy and professional — but not corporate.
- Sustainable, scalable and reliable — both as people and in our tech.
- Making our users’ lives easier — by putting the user first.
- Remote-first and flexible — to working styles & personal lives.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
How We Hire
The stages in our hiring process are typically:
- We ask you to submit a CV and a cover letter stating why you would like to work for Overleaf.
- We will aim to update you on the status of your application within two weeks from when we receive it.
- We'll follow up by email (or sometimes schedule a phone call) with any questions we have about your application, usually around logistics, your ambitions and your expectations about the role.
- We'll schedule a more in-depth interview, which is typically followed or combined with a practical assignment. For the practical, you'll have the option of either completing a homework assignment, which requires about one hour of your time before the interview, or doing an exercise during the interview, if you prefer. The exercises are practical in nature, and you can use Google, etc., and ask us questions.
- We may ask you to attend a second, shorter, interview.
- We'll make an offer. We usually interview in batches, so there may be a short delay while we interview other candidates, but we will try to keep you informed throughout the process.
If you have a deadline, please let us know in your application, and we will try to be accommodating.
We require that you:
- Have a minimum of 3–5 years of relevant experience.
- Will work for us full time (or nearly full time).
- Will usually be available in our core hours, 2pm–5pm UK time.
- Are based in the UK, EU, US or Canada.
Experience with the technologies we use is always a plus, but you don't need to know them all; your ability to learn is much more important to us.
- Remote and flexible working.
- Salary £40k–£60k per year depending on experience.
- You would join a small, dedicated and growing team.
- We're substantially (around 80%) open source, so your work will often be on open source.
- We're backed by Bethnal Green Ventures (https://bethnalgreenventures.com/) and Digital Science (https://www.digital-science.com/), through which we're part of a wider community of startups in science, health and ed-tech.
- Our London office is shared with several other Digital Science companies, so there's lots of interesting people to meet, and clubs and sports activities outside of work.
- We'll supply a Mac, Linux or Windows laptop (your choice) plus a stipend to set up your workspace.
- We provide a training budget; many of our staff choose to attend relevant industry conferences or buy training materials.
- We run a biweekly internal seminar series (show and tell) with short talks from staff about their work or personal projects, new technologies and techniques.
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