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About Us

Overleaf is a scaleup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.

We have over 11 million registered users from around the world, over 400,000 people use our platform each day and we host over 100 million user-created projects. Our company is growing and we are looking for a Product Specialist to help support our on-premises product, Server Pro.

We’ve been recognised as one of the UK's top 100 fastest growing businesses and included in the FEBE Growth 100 list. We were Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program, and a finalist in the Digital Leaders Impact Awards 2022. We're part of the Digital Science family of science, health and ed-tech companies.

Digital Science

We are a part of Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

What you’ll be doing

We are looking to hire a Product Specialist to provide support to sysadmins who configure, operate and troubleshoot our products. The Product Specialist will also support and advise customers on how to integrate our on-premises solution, Server Pro, with customer IT systems and processes. In addition, the Product Specialist will provide general support to our end users.

Your responsibilities will include:

  • Providing support for our on-premises product, Server Pro
  • Providing end user Overleaf support via our online ticketing system
  • Contributing to maintenance of our internal documentation and our user-facing documentation
  • Working closely with our Product and Engineering teams to contribute to improvements to the Overleaf editor
  • Gaining familiarity with tools vital to our users’ daily work such as LaTeX, reference managers, Git, GitHub, Dropbox, programming tools such as R and Jupyter
  • Following established processes, and helping to improve them

As part of the Customer Services team at Overleaf, you will be helping to make Overleaf the go-to place for scientific writing.

What you’ll bring to the role

  • Be proficient in Linux, the command line, Docker, LDAP/SAML configuration, and networking fundamentals
  • Be familiar with Overleaf
  • Be fluent in English
  • Have excellent communication skills, and are comfortable collaborating internally across teams, and directly with our customers
  • Be based in the US, Canada, the UK or Europe (EU member state)
  • Usually be available in our core hours, 2pm–5pm UK time


  • Remote and flexible working.
  • Salary up to 70K GBP per year, depending on experience.
  • You would join a small, dedicated and growing team.
  • We organize company and team meetups several times a year for valuable face-to-face time.
  • We’ll provide a new Mac, PC or Linux laptop, along with a stipend for other equipment.
  • We provide a training budget and allocate time for training; many of our staff choose to attend relevant industry conferences or buy training materials.
  • We run a weekly internal seminar series with short talks from staff about their work or personal projects, new technologies and techniques.
  • Additional benefits package varies by country. Please ask us.

Our vision and values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

About Digital Science

Digital Science is a technology company working to make research more efficient.

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open and effective.

Our portfolio includes admired brands including Altmetric, Anywhere Access, Dimensions, Figshare, ReadCube, Symplectic, IFI Claims, GRID, Ripeta, Writefull, Gigantum and Overleaf.

We believe that together, we can help researchers make a difference.

Please note that we use Pinpoint for managing our open roles; by clicking above you'll be taken to Pinpoint to apply.